Overview
At Cozy Home Lighting, we want customers to feel confident when ordering lighting products from our website. Please read our return and refund policy carefully before placing an order.
Return Requests
If you receive a damaged, defective, missing, or incorrect item, please contact us within 7 days after delivery.
To help us review your request, please provide your order number, clear photos or videos of the product, packaging, shipping label, and a description of the issue.
Return Conditions
To be eligible for a return, the item must be unused, uninstalled, and in its original packaging.
Items that have been installed, damaged by improper use, modified, missing parts, or returned without original packaging may not be eligible for return or refund.
Damaged Or Incorrect Items
If the return is caused by our error, product damage, missing parts, or incorrect shipment, we will help provide a suitable solution after verification. This may include replacement parts, a replacement item, a partial refund, or another agreed solution.
Custom Orders And Bulk Orders
Custom products, special orders, and bulk project orders are generally not returnable unless the item is damaged, defective, missing, or incorrect.
Refunds
Once your return request is approved and the returned item is received and inspected, we will process the refund according to the original payment method or another agreed solution.
Shipping Costs
Return shipping costs may be the responsibility of the customer unless the return is caused by our error, product damage, missing parts, or incorrect shipment.
Non-Returnable Situations
We may not accept returns in the following situations:
Items that have been installed or used.
Items damaged by improper installation or improper use.
Items returned without original packaging.
Custom products, special orders, or bulk orders without quality issues.
Requests made after the return request period.
Need Help?
For return or refund requests, please contact us at:
Email: 3906996255@qq.com
Website: https://www.zhangcooac.com